FretGirl 退款政策
版本：refund-beta-2 生效日期：2026-10-26
2026 年 11 月 6 日之前是免费公测，不收任何费用。本政策适用于从 2026 年 11 月 6 日开始的付款。
一句话版本
首次购买和每一次续费，付款后 14 天内，都可以申请无理由全额退款。 退款后，你的内容一样保留。
1. 谁处理退款
FretGirl 的订单由 Paddle.com 处理。Paddle.com 是我们所有订单的 Merchant of Record（记录商户），退款也由 Paddle 原路退回。FretGirl 由 桐开（成都）科技有限公司 运营。
2. 适用范围
本政策适用于在 FretGirl 购买的全部 Pro 方案：
- 年度订阅：首次付款和以后每一次自动续费，各自在付款后 14 天内都可以退款。
- 一年通行证（中国大陆用户用微信支付时的一次性付款方式）：付款后 14 天内可以退款。
免费试用不收取任何费用，所以不涉及退款。
3. 怎么申请
任选一种方式：
- 通过 Paddle： 打开 https://paddle.net ，用付款时的邮箱查找你的订单，然后申请退款。你也可以直接点 Paddle 发给你的收据邮件里的链接。
- 发邮件给我们： 发到 support@fretgirl.app，写上付款时用的邮箱，或者收据上的订单编号。
- 在应用里： 在反馈里选择"付款相关"，写上同样的信息。
付款 14 天内的申请，不需要说明理由。我们会在 2 个工作日内回复。
4. 钱怎么退回
- 退款会原路退回你付款时使用的方式，包括银行卡、PayPal、支付宝、微信支付等。
- 到账时间取决于你的银行或支付服务，通常需要 5–10 个工作日。
5. 退款后会怎样
- 这笔付款带来的 Pro 时长会立即结束，你会回到免费版。
- 你的内容不会被删除。 你已经创建和保存的东西，例如收藏、和弦进行、草稿、已经导入的曲谱，仍然可以打开、播放和导出。
- 如果这是年度订阅的退款，订阅会同时结束，不会再自动续费。
- 早鸟锁定特惠和"首发骑士"头衔： 如果被退款的这笔付款是你在早鸟期内取得锁定年费的那一笔，并且你在早鸟期内没有其他有效付款，锁定年费和"首发骑士"头衔都会被取消。早鸟期的起止日期见《服务条款》第 5.8 条。
6. 超过 14 天
付款超过 14 天后，原则上不再退款。但以下情况，我们会根据实际情况全额或部分退款：
- FretGirl 出现我们无法及时修复的问题，导致你长时间无法使用 Pro；
- 重复扣款或者扣款金额错误；
- 法律规定应当退款的其他情况。
请发邮件到 support@fretgirl.app 说明情况。
7. 取消和退款的区别
- 取消是停止以后的自动续费。取消后，Pro 会一直用到当前计费周期结束，不会退还当前周期的费用。
- 退款是退回某一笔已经付的钱，退款后 Pro 立即结束。
- 如果你在续费后 14 天内发现忘了取消，可以申请退款，同时取消订阅。
8. 欧盟、欧洲经济区、瑞士和英国的消费者
根据当地法律，消费者对数字服务的购买通常享有 14 天的撤回权。我们的 14 天无理由退款覆盖首次购买和每一次续费，不低于这项法定权利。你也可以按 Paddle 买家条款中的方式行使撤回权。
9. 拒付
如果你对某笔扣款有疑问，请先联系我们或 Paddle，我们会尽快处理。如果你通过银行发起拒付，这笔付款带来的 Pro 时长会结束，你的内容仍然保留。
10. 联系我们
- 邮箱：support@fretgirl.app
- 桐开（成都）科技有限公司，四川省成都市武侯区郭家桥北街76号5层560室
本政策是《服务条款》（https://fretgirl.app/terms）的一部分。
FretGirl Refund Policy
Version: refund-beta-2 · Effective: 2026-10-26
Until 6 November 2026 FretGirl is a free public beta and nothing is charged. This policy applies to payments from 6 November 2026.
In short
You can get a full refund, for any reason, within 14 days of your first purchase or of any renewal. Your content stays with you after a refund.
1. Who handles refunds
FretGirl orders are processed by Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are paid back by Paddle. FretGirl is operated by Tongkai (Chengdu) Technology Co., Ltd. (桐开（成都）科技有限公司).
2. What this covers
This policy covers every Pro plan bought in FretGirl:
- Annual subscription: the first payment and each automatic renewal can each be refunded within 14 days of that payment.
- One-year pass (the one-time option for buyers in mainland China paying with WeChat Pay): can be refunded within 14 days of payment.
The free trial costs nothing, so there is nothing to refund.
3. How to ask for a refund
Use whichever is easiest:
- Through Paddle: go to https://paddle.net , look up your order with the email you paid with, and request a refund. You can also use the link in the receipt email Paddle sent you.
- Email us: write to support@fretgirl.app with the email you paid with, or the order number on your receipt.
- In the app: send feedback, choose "Payment", and include the same details.
Within 14 days of payment you don't need to give a reason. We reply within 2 business days.
4. How the money comes back
- Refunds go back to the payment method you used, including card, PayPal, Alipay and WeChat Pay.
- How long it takes depends on your bank or payment service; it is usually 5–10 business days.
5. What happens after a refund
- The Pro time from that payment ends immediately, and you return to the free plan.
- Your content is not deleted. Everything you have created and saved, such as favourites, chord progressions, drafts and imported scores, can still be opened, played and exported.
- If you are refunded for an annual subscription, the subscription also ends and will not renew.
- Early-bird locked price and the Founding Knight title: if the refunded payment is the one that earned you the locked price during the early-bird window, and you made no other valid payment during the window, the locked price and the Founding Knight title are removed from your account. The window dates are in section 5.8 of our Terms of Service.
6. After 14 days
After 14 days we generally don't refund. We will give a full or partial refund, depending on the situation, if:
- a problem with FretGirl that we cannot fix in reasonable time stops you using Pro for a long period;
- you were charged twice or charged the wrong amount;
- the law otherwise requires a refund.
Email support@fretgirl.app and tell us what happened.
7. Cancelling vs. refunding
- Cancelling stops future automatic renewals. Pro stays active until the end of the current billing period, and the current period is not refunded.
- A refund returns a payment you have already made, and Pro ends right away.
- If you notice within 14 days of a renewal that you forgot to cancel, ask for a refund and we will cancel the subscription too.
8. Consumers in the EU, EEA, Switzerland and the UK
Local law usually gives consumers a 14-day right to withdraw from purchases of digital services. Our 14-day refund for any reason covers the first purchase and every renewal, so it is at least as generous as that legal right. You can also exercise your right of withdrawal as described in Paddle's Buyer Terms.
9. Chargebacks
If you have a question about a charge, please contact us or Paddle first and we will sort it out quickly. If you dispute a payment with your bank, the Pro time from that payment ends; your content stays.
10. Contact us
- Email: support@fretgirl.app
- Tongkai (Chengdu) Technology Co., Ltd. (桐开（成都）科技有限公司), Room 560, 5th Floor, No. 76 Guojiaqiao North Street, Wuhou District, Chengdu, Sichuan, China
This policy is part of our Terms of Service (https://fretgirl.app/terms).